Integration for Suppliers and Wholesalers

Goodbye manual processes, hello automation

Whether you’re a retail or wholesale supplier, Crossfire’s integration solutions automate orders, invoices, order tracking, and more directly to and from your order management system.

Integrate to meet your retailers’ requirements

It’s likely you’re here because a retailer or distributor wants you to integrate with their systems. No worries, we’ve got you covered. Our experienced supplier integration specialists work with most systems, delivering robust solutions across any industry.

Check out our EDI solutions

Integrate with your 3PL provider and Customers

Using a 3PL for storage and distribution? Crossfire’s EDI and API solutions work with any 3PL provider. Orders arrive directly into your system, then seamlessly go out to your 3PL.

BLOG: How smart integration solves your 3PL problems

Why Use Crossfire?

01.

Fully Managed Service

We take care of everything from scoping requirements, setup and configuration to ongoing monitoring, issue resolution, hosting, backups and security.

02.

Custom Integration

Crossfire modifies every integration and EDI message to your specific needs. This can include price validation on orders, composite products manufactured upon order, special stock level availability rules or something more specific to your operation.

03.

Managed environment

Crossfire manages your entire environment — no servers, security, performance, patching, or maintenance to worry about. You simply get a guaranteed level of service.

04.

Reliable support

Get 24/7 phone and email support from the same team that set up your integration.

05.

Simple pricing

Our fixed per-month pricing is based on the number of trading partners you connect with, not the number of messages you send.

Case Study

How OOB Organic developed a fruitful business with EDI

Robert Auton, CEO of OOB Organic, talks about how they used EDI to scale from a small grower of organic blueberries to a global player supplying organic frozen fruit and vegetables to over 3,500 supermarkets around the world.

Getting set up

Getting set up with Crossfire is a breeze. Working with us requires no prior knowledge of integration because we take care of the entire process for you, delivering a reliable integration solution and support, tailored to your business.

Configuration

Message format configuration between you and your retailer
Set up connectivity
Configure rules for order and invoice processing
Run end-to-end tests with your retailer
Go-live

Issue monitoring and resolution

Real-time message validation and error management, including invalid products, connection issues, and invalid addresses
Our team monitors, advises and resolves all issues

SYSTEM INTEGRATION

Link business-critical systems

Automate data flow directly between yours and your partners’ most important systems

See all our system integrations

Trading Partners integration

Connect with your trading partners

Whether you’re a retailer, supplier, transport company, or warehouse, we’ll connect you with your most valued partners through our trusted, specialised supplier integration services.

SEE IF WE INTEGRATE WITH YOUR TRADING PARTNERS

FAQs

Suppliers and wholesalers are often trading with multiple retail customers. By using EDI and integration, they can automate previously manual processes and streamline order fulfilment processes by centralising administration through a single inventory management or ERP system. This helps to reduce costs, save time and comply with their retailer’s EDI requirements.

Once your systems are integrated, most of your order fulfilment processes can be automated to reduce the amount of time manually processing. These processes include automating many of the most common business documents via EDI, such as purchase orders (850), invoices (810), purchase order acknowledgement (855), purchase order change requests (860), advanced shipping notices (856), order tracking and more.

Crossfire is a fully managed service whereby we take care of the end-to-end integration process. Our team works with you to set up your integration or platform – from gathering requirements and building your integration to testing with you and your trading partners and planning your go-live and monitoring once the integration is live.

Although your responsibilities in setting up and managing integrations are limited, there is still some involvement from your end, and this is a good thing. It works best when you’re involved in the requirements analysis process to ensure you get the most out of your integration. You’ll also be involved in the testing process and Crossfire will guide you through this. The purpose of your involvement in this process is to help you become familiar with how the fulfilment process works with EDI.