Traditionally, businesses have found integration to be quite problematic and far more complicated, difficult and expensive than they expect. It’s a big ask to also expect their internal IT teams to be specialists in this area too.
Crossfire’s fully managed integration service removes the technical complexities and risk of setting up, maintaining and supporting integrations, so customers can focus on their core business.
Our expert team navigate a combination of systems, connectivity methods (SFTP/FTP, AS2, API, VAN, etc), and EDI message formats to deliver your desired outcomes. Then we monitor and support the integrations 24/7 so that if any issues arise, they are resolved before you know about them.
People make the difference
Based in Auckland, New Zealand, Crossfire is a team of tech and business integration experts. We pride ourselves on a practical and measured approach to all integrations and clients.
Part of our team is solely dedicated to working on our platform and supporting new technologies in terms of integration to keep our technology stack up to date. The other half of our team focuses on the actual integrations themselves and they have a lot of experience in working with a wide range of businesses. They work with our customers to make sure that the integration is set up properly and can seamlessly handle all the different business scenarios that could occur.
Crossfire is led by Henry Payne, whose depth of experience has come from integrating supply chains for 15+ years.
Our story
Crossfire was born out of our parent company Sandfield, a custom software development company based in New Zealand with a team of 130+ developers.
Over the years, we found clients were increasingly asking us to take care of not only their integration, but also hosting and everything else in between. They didn't want to have their IT teams involved, they just wanted to be able to outsource and hand everything off to people that knew what they were doing and have significant experience in it. In effect, our fully managed service provides peace of mind for our clients that everything is done the way it needs to be done without them having to worry about a thing.
Our commercial model also provides businesses with real certainty as we are able to run an integration for a set price per month to set performance levels. And that's an offering that's really been well received in the market. Our customers can completely outsource their complexity. We have the specialists, we've got the platform, it's high availability, it's high performance. It's no longer a problem or a worry for them anymore. That allows them to concentrate on other elements of the business that are going to make a difference to the bottom line.
Since then, we’ve been carefully selected by billion-dollar enterprises (yes, billion!) because our tailored approach and fully managed service match CIOs’ realisations that out-of-the-box solutions don’t deliver maximum value.
We continue to provide large-scale integration solutions globally, dealing with such retailers as Tesco’s, Walmart and Amazon.
Our promise to customers
Simplicity
We help you integrate your trading partners and internal systems in the simplest way at the most transparent cost. No complicated and expensive setup projects.
Outcomes first
Business outcomes always come first. We figure out the technical complexity and business process challenges that make it happen.
Clarity
We monitor the data that’s exchanged and alert you of any issues. The Crossfire Portal gives visibility over which messages have passed through and which contain errors.
Performance
We guarantee levels of service based on agreed performance metrics. And with 99.99% uptime through AWS, you can operate knowing your systems will keep running.
Security
We ensure your data is protected through the latest secure transmission protocols such as HTTPS and SSL encryption, as well as hosting through AWS’s secure cloud environment.
FAQs
Crossfire’s head office is located at 80 Mackelvie Street, Auckland, 1021. The Crossfire Team is made up of integration experts with over 30 years of experience. We’re able to service businesses in 20+ countries from our office in New Zealand.
Crossfire specialises in the retail and supply chain industries, with our parent company Sandfield developing solutions across a variety of industries and businesses. In our 30+ years of doing business, we have built up strong capabilities in certain business areas such as supply chain & logistics, travel, retail, franchise management and many more. We leverage our base products and proven development frameworks to quickly stand up a system and then our expert coders get to work adding features and functionality unique to your business needs.
